What is the Bonsai Difference?

Master Craftsmen

We have been installing and finishing floors for over 25 years. Members of our team are frequently researching, attending, and studying new techniques, options, and practices to ensure we provide a quality experience that excels industry standards and customer expectations.

We invest in every aspect that we can—from our tools and vehicles to our master craftsmen and office administration. Having the highest grade equipment and team members allows us to ensure a timely and professional installation process for you. All team members are highly and frequently trained to bring them not only to craftsmen standards but master craftsmen excellence.

Our goal is to set you up for success without causing a financial burden both in the present and in the future. We have low overhead, which means within our business model, there are more opportunities of savings for you. Before installation even begins, our installation team checks moisture levels and status of the subfloor. Unlike our competitors, we prepare the subfloor in a way that works with new flooring requirements, saving homeowners from headaches down the road from damage.

Our company is licensed and insured for your peace of mind. At the completion of our installation, we will also complete a final walkthrough with you to ensure we have exceeded your expectations, as well as provide education on future maintenance to make the floors feel as if they are freshly installed long past the date of completion.

Showroom and Retail

Unlike other businesses in the flooring industry, we are both retailers and installers. Other businesses in the industry typically do either sales or the installation—not both—meaning that if you go through a retailer for your flooring, there is as chance they hire someone else to do the installation.

While their business model hires a professional for the installation, we have the expertise to skip that portion entirely and install soon after you make your flooring choice. Furthermore, that means we aim for perfection throughout the entire process—from helping you select the right floor to the installation itself. We will only sell and install products we know are quality and will last through the tests of time. Every single item in our showroom and inventory is a product we know is reliable. No need to worry if the floors you have selected are more labor intensive to install and will end up costing significantly more than you anticipated. No need to worry if the installation itself will have hidden expenses coming from a secondary business. No need to worry if the project will be completed in a rush with errors happening along the way—all because we can focus on you from the start and provide services in-house with team members we train and trust, from sales to installation.

Furthermore, by having retail and installation under one company, if there are any errors or imperfections in your new install, finding the initial installers to correct the mistake is a breeze. Warranty information and requests all happen through the same company, whether the imperfection is a manufacturer or installation error. That means you can save time working out warranty information and money on repairs, for all of the information and help you need is in under one roof.

Bonsai Flooring's showroom, displaying LVP and hardwood floors.

Subfloor Preparations

Preparing a major concrete subfloor crack to prevent moisture and other damage for new install.
Sanding a wooden subfloor to make sure base is level.
A minor concrete subfloor crack preparing to be resealed.
Concrete subfloor crack being releveled for proper installation.

We know purchasing material for a new floor and the labor can become costly, which can make it difficult to rationalize looking into getting new floors in the first place. With that in mind, we have done everything we can to make the experience less of a burden financially, so that you can achieve the space of your dreams.

As mentioned above, we have a low overhead, which means more savings for you right at the beginning of the process. Furthermore, because we are retailers and installers, we only sell products we are confident will not fail or cause other problems for you during the installation process and for years after. Our installation process covers any and all points where a new installation could fail, thus making it cheaper for you in the long run.

On top of that, we offering various financing plans through our partner, Mountain America Credit Union (MACU). By partnering with a local credit union, we are able to offer loans that are more tailored to your needs and your situation—not using a standardized, one-size-fits-all program from large scale loan companies. Furthermore, by partnering with Mountain America Credit Union, there are multiple locations for you to visit or local phone numbers you can call for any questions you may have regarding your loan. No need to have a membership to apply.

View the MACU buttons for more information and to apply today.

Financing Options

Financing a low-rate loan through Mountain America Credit Union for your floors
Low rate Visa credit card through Mountain America Credit Union for flooring

 FREQUENTLY ASKED QUESTIONS

  • Our professionals are trained and prepared to help you with every step of the way, from finding what styles you like to post-installation maintenance. We are here to guide you at every possible step you may take. As a company, our goal is to create the space you want with a top-tier experience, so if you are ready, reach out and we can get you started!

  • That is an excellent question! Each project varies in scope, as each of our clients have different designs they want to accomplish within their space. Furthermore, materials also different between projects, which means cost varies drastically. With that in mind, we want to make the whole experience as stress-free, not only with the installation processes, but with financial situations. As such, we offer no cost consultations that fit with your schedule, and our estimates include the cost for all aspects of the project—anything from materials and site preparations to labor and post-project cleaning and education. We want to be upfront and transparent with all of our clients, which is why we include all costs in our estimates, unlike our competitors who only provides estimates for materials without labor.

  • We are partnered with Mountain America Federal Credit Union, meaning you can finance however much you may need for your flooring project. Through MACU, there are multiple financing options we offer, so there is an option for various financial situations—no matter the size of your project. Follow this link for the application for a loan, and follow this link for the MACU Visa credit card application.

  • Our install and sales director has been in the flooring business for over 25 years. He has worked in various aspects of the flooring industry and has learned to hone his craftsmanship. With decades of experience, our director frequently trains and helps our install team members to hone their own skills. All team members are trained frequently, both in-house and at industry conventions, to ensure all of our clients receive a master craftsmen experience and quality in their floor design.

  • As part of the Bonsai experience, we strive to complete each project as efficiently as possible, without sacrificing any of the quality to deadlines. Each project varies in duration due to the differences in scope, but once we have an understanding of your dream project, we can give a time estimate alongside your cost estimate. Furthermore, we value our client’s time expectations, and as such, we share progress updates throughout the installation process to keep you updated on any changes to the project timeline.

  • Currently, we work primarily in the Utah valley, from Salt Lake down to Payson, as well as the Park City area. However, our team is able to service up to the greater Ogden area and further south towards Nephi. As our team grows, we aim to potentially expand our reach.

  • We believe, first and foremost, that potential clients look for someone who they trust in their homes. Having trust in a contractor is valuable, as trust allows you as the customer to make the choices you want without fear that the contractor will withhold your dreams and aspirations to a lower standard. Furthermore, we believe that when selecting an installer, looking at their experience, their craftsmanship quality, and their reviews to get a full understanding of what they are capable of and what to expect upon completion. Cost is an important factor as well, but the cost should reflect an honest yet quality expectation instead of a less transparent experience.

  • We are a company that invests in our team members, from our office representatives to the install team. Everyone is properly and professionally trained frequently to ensure we provide the highest service we can muster. Furthermore, our team is specialized in repairing and updating the subfloor; new flooring models require the subfloor to be in a certain condition to ensure the installation itself will last and prevent major issues, like water damage, down the road. Unlike our competitors, we aim to perfect the floor’s foundation to ensure you won’t face major headaches in the future from an installation.